HVAC answering service
After-hours calls, answered like you answered them.
An HVAC shop's year is two spikes and ten quiet months. The first hard freeze and the first stretch above 90 are when the phone rings most and when each call is worth the most. Industry estimates put a service call at $300–$600 and a replacement at $5,000–$8,000 or more, estimated.
Those are also the days you have no hands free. RingReady AI is Alexis, your receptionist. She answers every inbound call, 24/7, and a person here listens to your real calls each week and corrects her. You never open a dashboard.
A no-heat call at 11pm, start to finish.
The furnace quits at 10:50pm and the house starts cooling. At 11:04pm your line rings. Alexis answers inside two seconds, says the call is recorded, and gives your shop's name the way you say it. She asks what the system is doing, and she listens for the words that change the order of things.
No heat is an emergency, so triage comes before booking. She asks who is in the house and whether anyone is elderly or unwell. She asks whether there is a smell of gas, and if the answer is yes she stops booking entirely and reads the safety script instead. If the burner is simply dead, she gets the address, checks it against your service area, notes the equipment and age if the caller knows it, and says your diagnostic fee out loud.
Then she alerts and books. The on-call alert goes by text to the tech on tonight with the address, the symptom and the caller's number, and the caller is offered a live transfer rather than a promise. If tonight is not a rollout, she books the first window your calendar actually allows and texts a confirmation so the caller stops shopping.
By 6:10am you have the call summary: who called, what they said, what she said, what got booked, and the questions she could not answer. Those questions become next week's tuning. Which brands you refuse, which suburbs carry a trip charge, whether a filter call is worth a truck. Estimates put unanswered inbound calls at 27–62% of volume for home-service shops, estimated, and they cluster in exactly the hours described above. That is a published third-party range, not anything we measured.
Seven counties at launch.
We sell into Greater Cleveland and nowhere else yet, because the useful part of this job is a hundred local facts and you can only learn those one metro at a time. Ohio is next, then the states around it.
Your shop's own service area is a separate list, and it is yours. Alexis works from it suburb by suburb.
- Cuyahoga CountyOhio
- Lorain CountyOhio
- Medina CountyOhio
- Summit CountyOhio
- Portage CountyOhio
- Geauga CountyOhio
- Lake CountyOhio
What else you could do with that call.
Voicemail
free
A no-heat caller does not leave a message. He taps the next result while your greeting plays.
A family phone
somebody's evenings
Fine in October. By the second week of January nobody in the house wants it ringing.
An answering service
$245–$700/mo
A message taker who cannot see your calendar or handle a caller who smells gas.
A front-desk hire
$3,000–$4,000/mo
Real help from 8 to 5, and no help on the Sunday the heat waves start.
A $49 self-serve tool
$49–$199/mo
Cheap because the configuring is yours. You do not have twenty hours for a prompt box.
Alexis, retuned every week by a personRingReady AI
$1,500–$4,000/mo
Awake at 11pm in February and at 4pm in July. Triages no heat, no AC and suspected gas, books from your calendar, and gets sharper every week.
Competitor figures are their own published list prices at the time of writing and are theirs to change. Hiring and answering-service costs are estimates.
Four things she refuses to do.
These are published because you are right to ask, and because a caller's safety comes before a job on the board. A receptionist who oversteps costs you more than one who says she will find out.
She never quotes a replacement price
A system replacement runs into five figures and depends on the house. She takes the details and books you the conversation.
A suspected gas leak is not a booking
She tells the caller to leave the house, touch nothing, and call 911 or the gas utility from outside. Then she alerts you.
She is not a licensed dispatcher
She triages and alerts your on-call tech. Deciding who drives where stays with a person.
She never dials out
Inbound only. She answers what comes to your number and starts no calls of her own.
Every call is recorded and every caller hears that at the start. The detail is on the call recording page.
Setup and the first 30 days, one payment.
No subscription and no card on file. After the first 30 days we email a renewal link for the next 30, with any overage minutes itemised on their own line.
Starter
$2,250
then $1,500/mo
setup + first 30 days, one payment, refundable in full for 30 days
Solo owner-operator · 300 included minutes
Pro
$4,000
then $2,500/mo
setup + first 30 days, one payment, refundable in full for 30 days
2–6 trucks, after-hours coverage · 800 included minutes
Elite
$6,000
then $4,000/mo
setup + first 30 days, one payment, refundable in full for 30 days
6–10 trucks, CRM integration · 2,000 included minutes
Ask for a refund inside those 30 days and you get every dollar back. That is the only promise we make about money. No recovered-revenue figure, no booked-job count, no answer rate, in any document we send you.
Plumbing, electrical and roofing shops in the same seven counties get the same coverage. That page is the Cleveland answering service. Write to hello@ringready.ai and a person reads it.